[DB Station&Service] Platform Communication – How not to confuse our passengers?

[DB Station&Service] Platform Communication – How not to confuse our passengers?

Session Summary

Summary
Topic In Germany we communicate the information on which a train is going to leave in lots of digital and analog channels - very long in advance. If the planned platform changes due to construction or delay we face some challenges to keep the consistency in these channels.	...
Session host(s) Adrian Herzing	...
Duration 1 session	...
Type I would like to do a very quick presentation about the situation and challenges in Germany. After that, I'd like to start a dialog in order to find out which challenges other countries face and see if we can learn from each other.	...

Key issues, questions, desired results

In Germany we are using a timetable which contains all trains at a station with the planned platform. This timetable is analog and is normally valid for 6 months. If there is a planned construction for 2 weeks then the DB hangs a small "construction timetable" next to it. --> Does this kind of timetable with platform Information  still exist in your country? Why (not)? The DB app, the homepage and the display at the platform/hall however already contain the newest platform information. If the information has been provided early enough (1 week), then there is not even a notice for the passangers that the usual platform was has been changed. Only if the platform change is provided on short notice (< 3 days) then the passengers is noticed. --> In  which cases do you communicate platform changes? In which digital/analog channels? In some stations two different trains share the same track (for example platform 1) at the same time. If this is planned, we communicate, which train is going to leave on which platform section (1a, 1b). If there is an unplanned platform change, the dispatcher can only communicate the whole platform (for example 2). The DB colleagues at the station have to change the platform section (for example 2a) manually based on their kowledge of the train length. --> Do trains sometimes share one track in your country? How do you communicate the sectors (planned, unplanned)?

Material

To be added

Session Results and Notes

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